Programme Terms and Conditions

By booking our programme services, you agree to be bound by these terms and conditions. These terms constitute a legally binding agreement between you (the "Client" or "Family") and Language Link International Limited (the "Company", "we", "us", or "our").

Key Definitions

• Programme: Our British family immersion and school placement programme services
• Student: The child participating in the programme
• Host Family: The carefully selected British family hosting the student
• Programme Period: The agreed duration of the student's stay
• Services: All services provided as part of the programme package

Acceptance of Terms

• These terms apply to all bookings and programme services
• By proceeding with booking, you confirm you have read and understood these terms
• Changes to terms will be communicated and require acceptance
• Parents/guardians accept these terms on behalf of minor students

Included Services

Our programme fee includes the following services:

• Pre-arrival Preparation: Scheduled face-to-face appointments in Madrid, Toledo, Valencia, Bilbao and Pamplona and/or online video meetings. Briefings, introductions, and programme preparation
• Airport Collection: Your host family meets your child at the airport and takes them back for the return flight
• Return Escorted Flights: Support with all travel documentation requirements
• Host Family Matching and Accommodation: Careful selection and matching with suitable British host family. Accommodation and full board (all meals) with host family and at school
• Full-time School Placement: Placement in British School alongside the host family son/daughter
• Family Activities: Participation in normal family activities and local excursions
• Language Link Coordinator: On-ground support and liaising between students, schools and host families during the stay including 24-hour emergency contact and assistance
• Insurance: Airline travel insurance policy costs included

Not Included

• International travel to/from the UK and airport transfers for Dallam Boarding School placements
• Visa fees (if required)
• Personal spending money and gifts
• Individual tutoring or formal lessons if required
• Medical expenses not covered by the insurance policy

Booking Process

• Bookings are confirmed upon receipt of completed application and deposit and will be provided in writing (email or letter)
• Host family details and student profile will be exchanged approximately 1 month before the start of the programme
• Programme dates are subject to availability
• We reserve the right to decline applications that don't meet our programme requirements

Payment Schedule

• Programme Cost (Summer 2027): £2,275.00 (British Pounds)
• Deposit: £500.00, which secures the student's place
• Balance: paid in instalments of the family's choosing
• Final Deadline: the full cost must be paid by 30th April 2027

Payment Method

• Bank transfer. Bank account details are provided when the place is confirmed, and also during scheduled appointments in Spain

Price Changes

Programme prices are fixed at the time of booking. However, prices may increase due to:

• Changes to government taxes or regulations
• Force majeure events affecting programme costs
• Client-requested changes to programme specifications

*Please note that to date, there has never been a change to the fixed price set each year*

Cancellation by Client

Cancellation charges apply based on notice period before programme start date:

• Initial Deposit: No refund of the initial deposit can be offered once the group flight bookings are made
• Until 30th April 2027: 100% refund of remaining programme cost (less £120 administration/expenses fee)
• After programme starts: No refund for unused programme time

Medical Cancellations

• Medical certificates required for medical cancellation claims
• Pre-existing conditions may not qualify unless declared at booking
• Airline travel insurance policy details will be provided on request and can be accessed online. It is recommended to seek additional cover for late medical cancellations should the airline policy not meet your requirement
• Each case assessed individually with compassionate consideration

Cancellation by Company

We may cancel programmes due to:

• Failure to find suitable host family placement
• Insufficient bookings to run the programme
• Force majeure events (natural disasters, pandemics, etc.)
• Government restrictions or travel advisories

In case of company cancellation:

• Full refund of all payments made
• Alternative programme dates offered if available
• Reasonable alternative arrangements where possible
• No additional compensation beyond refund of programme fees

Expected Behaviour - Host Family

Students are expected to:

• Respect host family rules and British customs
• Participate positively in family activities and conversations
• Maintain good personal hygiene and room cleanliness
• Communicate respectfully with host family members
• Follow agreed curfews and safety guidelines
• Respect host family property and privacy

Expected Behaviour - School

• Follow the allocated school's policy of conduct and behaviour
• Sign and agree to the schools' codes of conduct and behaviour if required by the school
• Respect teaching staff and students

Expected Behaviour - Travel

• Ensure that students remain quiet and listen to important airline safety information on the flight and at the airport
• Students refrain from shouting, clapping, singing or causing disruption to other passengers, keeping noise to a reasonable level
• Stay in the seat allocated by the airline
• Strictly ensure travel guidelines for prohibited items are adhered to

Prohibited Activities

• Use of alcohol, tobacco, or illegal substances
• Inappropriate behaviour or language
• Damage to host family property
• Violation of host family rules or curfews
• Behaviour that endangers self or others
• Bullying, harassment, theft or discriminatory behaviour

Consequences of Misconduct

Serious misconduct may result in:

• Formal warning and behaviour monitoring
• Additional supervision and restricted activities
• Participating school not permitting the student to attend
• Host family terminating agreement to accommodate student
• Early termination of programme without refund
• Immediate return home at family's expense
• Exclusion from future programmes

Medical and Dietary Requirements

• All medical conditions must be declared at booking
• Prescription medications must be properly labelled and documented
• Dietary restrictions and allergies must be communicated clearly
• Students must follow prescribed medication schedules
• Emergency medical information must be kept current

Host Family Standards

All host families are:

• Thoroughly vetted with full background police checks (DBS)
• Personally interviewed and home-inspected by our team
• Professional host families with children of a similar age
• Committed to providing a safe, welcoming environment
• Located in safe, family-friendly neighbourhoods

Accommodation Standards

• Private or shared bedroom with allocated single bed, storage, and potential study space
• Shared or private bathroom facilities
• Access to common family areas (living room, garden, etc.)
• Internet access for communication with family

Meal Arrangements

• Full board: breakfast, lunch, and dinner provided daily by family or at school
• Family-style meals eaten together when possible
• Packed lunches for day excursions
• Support with disclosed dietary requirements and restrictions
• Introduction to typical British foods and meals

Family Matching Changes

After the initial period of settling in, in the very rare event that the placement is not successful:

• We will work to resolve any issues through communication
• Alternative placement will try to be arranged if necessary
• Student welfare is always Language Link's primary consideration

Health and Medical Care

• All students must travel with their valid European Health Card which will provide medical support with doctors and hospitals in the UK
• Medical forms and emergency contacts must be completed accurately
• Host families have access to local medical facilities
• Regular medication must be properly documented and supplied
• Emergency medical treatment will be sought immediately when needed

Emergency Contact System

• 24hr emergency contact number: +44 7836 346290
• Local coordinator contact information provided
• Host family emergency procedures briefing
• Parent/guardian notification protocols in place
• Coordination with local emergency services when required

Safety Guidelines

• Students must follow all host family safety rules
• Curfews and activity restrictions must be respected
• Location and activities must be communicated to host family
• No overnight trips without prior written permission
• Emergency contact numbers must be carried at all times

Incident Reporting

All incidents, injuries, or concerns must be reported to:

• Host family immediately
• Local coordinator within 24 hours
• A school representative / teacher should the incident occur in school
• Company emergency line for serious incidents
• Parents will be notified of any significant incidents

European Health Insurance Card

All students are required to possess and carry a valid European Health Insurance Card (EHIC) during their programme participation. The EHIC shall provide students with access to National Health Service (NHS) medical care within the United Kingdom, including but not limited to general practitioner services and hospital treatment.

Travel Insurance Provision

Language Link International Limited shall include standard travel insurance coverage as provided by the designated carrying airline for each student participant. The specific terms, conditions, and coverage details of such insurance policies are published and maintained by the respective airlines and are accessible via their official websites.

Clients are hereby notified and strongly advised to procure supplementary travel insurance coverage at their own discretion and expense should they deem the airline-provided coverage insufficient for their individual requirements and risk tolerance.

Client Insurance Obligations

Notwithstanding the provision of airline travel insurance, clients acknowledge and accept full responsibility for ensuring adequate insurance coverage for all programme-related risks. Clients are advised to carefully review all policy terms, conditions, exclusions, and coverage limits to ensure such coverage meets their specific needs and circumstances.

Complaint Procedure

If you have concerns or complaints:

1. Immediate Issues: Contact local coordinator or emergency line
2. Formal Complaint: Submit written complaint within 28 days of incident
3. Investigation: We will investigate and respond within 28 days
4. Resolution: Appropriate action taken based on investigation findings

Alternative Dispute Resolution

• Mediation available through independent mediation services
• Good faith effort to resolve disputes amicably
• Professional arbitration as alternative to court proceedings
• Consumer protection rights remain unaffected

Governing Law and Jurisdiction

• These terms are governed by English and Welsh law
• English courts have exclusive jurisdiction for legal disputes
• Consumer protection laws of client's country may also apply
• EU residents may have additional rights under EU consumer law

Regulatory Bodies

Our programmes are subject to oversight by:

• UK Border Agency (student visa compliance)
• Local authority safeguarding teams
• Professional education and language travel associations
• Industry standards and accreditation bodies

Changes to Terms

• These terms may be updated periodically
• Significant changes will be communicated to clients
• Updated terms apply to new bookings after the effective date
• Existing bookings remain under original terms unless mutually agreed

Entire Agreement

• These terms constitute the entire agreement between parties
• Supersedes all previous agreements and communications
• Modifications must be agreed in writing
• Standard booking confirmations and programme information form part of the agreement

Severability

• If any term is found invalid, the remainder remains in effect
• Invalid terms will be replaced with similar valid terms
• Overall agreement continues to bind both parties

Contact Information

Language Link International Limited

• Address: 33 Mizpah Grove, Manchester, BL8 2SD, United Kingdom
• Phone: +44 7836 346290
• Email: haydn@languagelinkintl.com
• Company Registration Number: 10505018

Important: By booking our programme, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Please keep a copy for your records.