Cookie Policy

Cookie Policy

This policy explains how we use cookies and similar technologies on our website to improve your experience and provide our services effectively.

Last updated: October 6, 2026

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit websites. They help websites remember information about your visit, which can make it easier to visit the site again and make the site more useful to you.

This website is run by Language Link International Limited (company number 10505018), 33 Mizpah Grove, Manchester, BL8 2SD.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly. These are the only cookies we use.

We do not use performance, functional or marketing cookies, and we do not show a cookie banner because there is nothing to opt in to.

Similar Technologies

We also use similar technologies such as:

  • Local Storage: Browser storage that keeps a draft of the student questionnaire on your device while you fill it in, so an answer is not lost if the page closes
  • Session Storage: Temporary storage during your browsing session that remembers which link or advert brought you to the site, so the form you send records it. It is deleted when you close the tab

2. Essential Cookies

Essential cookies are strictly necessary to provide you with our services and cannot be switched off. On this website they are the sign-in cookies of your family account. If you only read the site or send us a question, no cookie is set.

What Essential Cookies Do

  • Session Management: Keep you signed in to your family account

Examples of Essential Cookies

Cookie Name Purpose Duration
sb-…-auth-token Sign-in to your family account (Supabase) Until you sign out, at most 400 days

Legal Basis: These cookies are necessary for the performance of our contract with you and to comply with our legal obligations. You cannot opt out of essential cookies while using our website.

3. Website Statistics

We count visits to our pages with Vercel Web Analytics, from Vercel, the company that hosts the website. It uses no cookies and does not identify you. It tells us how many people visit each page, not who they are.

We do not use Google Analytics, Microsoft Clarity, Google Ads, the Facebook Pixel, the LinkedIn Insight Tag or any other tracking or advertising tool.

4. Managing Cookies

Managing Your Cookies

Browser Cookie Settings

You can manage cookies through your browser settings:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Impact of Disabling Cookies

If you block cookies, you can still read the whole website and send us a question, but you cannot sign in to your family account. Signing out deletes the sign-in cookie.

Children's Privacy

We take special care regarding children's online privacy:

  • No cookie is used for advertising or to build a profile of anyone, child or adult
  • Enhanced privacy protection for student-related data
  • Clear information provided to parents about cookie usage
  • Regular review of children's data processing activities

5. Third-Party Services

We work with trusted third-party service providers to run the website. They do not set advertising or tracking cookies on our pages, and they have their own privacy policies.

Website Infrastructure

Vercel (Hosting)

Website hosting and the page visit counts described above

Supabase (Database and Sign-in)

Stores your family account, the information you give us and the documents you upload, and sets the sign-in cookie

Communication & Support

Resend (Email)

Sends the emails we write to you, such as the reply to your question

WhatsApp Business

Customer communication and support chat integration

Data Processing Agreements

We ensure all third-party partners:

  • Have appropriate data processing agreements in place
  • Comply with GDPR and UK data protection requirements
  • Provide adequate security measures for data protection
  • Respect your privacy rights

6. Updates to This Cookie Policy

Policy Updates

We may update this cookie policy from time to time to reflect:

  • Changes in our cookie usage or new services
  • Updates to legal requirements or regulations
  • Improvements to our privacy practices
  • New third-party integrations or services
  • Feedback from users and regulatory authorities

How We Notify You

When we update this policy, we will:

  • Update the "last modified" date at the top of this policy
  • Email registered users about significant changes
  • Provide clear information about what has changed

Your Options After Updates

  • Review the updated policy and understand the changes
  • Contact us with any questions or concerns

Version History

Previous versions of this cookie policy are available upon request for:

  • Legal compliance and audit purposes
  • Transparency and accountability
  • Understanding how our practices have evolved
  • Regulatory review requirements

Stay Informed: We recommend reviewing this cookie policy periodically to stay informed about how we use cookies and protect your privacy.

Questions About Cookies

Contact us with any questions about our cookie usage.